Customer Support Specialist - Onsite Hiring in Bali (No Experience Required)

Customer Support Specialist - Onsite Hiring in Bali (No Experience Required)

Are you ready to kickstart your career in customer service without prior BPO experience? Foundever is hosting onsite hiring events in Bali for passionate individuals eager to join a dynamic, global team. Enjoy a rewarding role with competitive compensation, career growth, and a supportive work environment in one of Indonesia's most vibrant destinations.

As a Customer Support Specialist at Foundever, you'll be the first point of contact for our international clients, ensuring their queries are resolved promptly and professionally. Located in Bali, you'll work in a lively, multicultural setting, contributing to a global team while experiencing the island's rich culture and beauty.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by addressing inquiries and resolving issues via email, phone, and live chat
• Assist clients with product knowledge and troubleshooting using our proprietary CRM system
• Document customer interactions and feedback to improve service quality
• Collaborate with the sales and technical support teams to ensure seamless client experiences
• Stay updated with industry trends and best practices in customer service
• Participate in training and development programs to enhance your skills
• Contribute to team meetings and brainstorming sessions to drive continuous improvement
• Maintain a high level of professionalism and confidentiality in all client interactions

🎓 Kualifikasi & Syarat

• High school diploma or equivalent, with a passion for customer service
• Excellent communication skills in English (both written and verbal)
• Basic computer skills, including proficiency in email and CRM software
• Ability to work in a fast-paced, multicultural environment
• Strong problem-solving and analytical skills
• Willingness to learn and adapt to new technologies and processes
• Friendly, patient, and empathetic attitude towards clients
• Ability to work flexible hours, including evenings and weekends

🛠️ Keahlian

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