Customer Service Agent - Call Center for Indonesia's Largest Oil & Gas Company (BSD, Tangerang)

Join Infomedia Nusantara as a Customer Service Agent for Indonesia’s largest oil and gas company! This is a unique opportunity to represent a leading national energy corporation while delivering exceptional service to clients and stakeholders. Based in the dynamic city of Tangerang, you'll be at the heart of a bustling call center, handling inquiries and resolving issues with professionalism and efficiency.

As a Customer Service Agent, you'll be the first point of contact for customers, ensuring their queries are addressed promptly and accurately. Using tools like Zendesk and Salesforce, you'll manage customer interactions seamlessly, from initial calls to follow-ups. This role is perfect for someone looking to leverage their communication skills in a high-stakes industry, with the potential for growth and development within a reputable organization.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls with a focus on customer satisfaction.
• Resolve customer issues and complaints efficiently using Zendesk and Salesforce.
• Provide accurate information and solutions based on company policies and procedures.
• Document all customer interactions and follow-ups.
• Monitor and meet performance targets for call resolution and customer satisfaction.
• Collaborate with the team to improve service standards and processes.
• Participate in training and development programs to enhance skills.
• Adhere to company policies and procedures regarding data privacy and security.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Excellent communication skills in both written and spoken Indonesian.
• Familiarity with customer service software such as Zendesk and Salesforce.
• Ability to work under pressure and meet strict deadlines.
• Strong problem-solving skills and attention to detail.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Professional and courteous demeanor, with a customer-first mindset.
• Fluency in English is a plus.

🛠️ Keahlian

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